Terms and conditions
Welcome to Hotel Canto do Atlântico! We are very happy to have you as our guest. To ensure everyone enjoys a comfortable and peaceful stay, we ask that you adhere to the following rules:
1. Check-in e Check-out:
● Check-in time is from 2:00 pm and check-out time is until 12:00 pm.
● Documents must be presented to identify the guest and proceed with check-in.
● Refusal to provide identification may result in cancellation of the reservation without refund.
● Please contact the front desk if you require a late check-out or early check-in, subject to availability.
2. Cancellation Policy:
● Please review our cancellation policy at the time of booking to avoid non-refundable fees.
● Contact reception for changes or letters of credit.
3. Respectful Behavior:
● Respect other guests, staff and the tranquility of the environment.
● Disruptive behavior, excessive noise and inappropriate behavior will not be tolerated.
4. Non-Smokers:
● The Hotel is a non-smoking environment. Smoking in non-smoking areas may result in a fine.
5. Pets:
● We charge a daily Pet fee of R$35.00, so that your pet can also enjoy staying with its owner.
● It is not permitted to leave pets alone in the rooms.
● Pets must be on a leash to move around the Hotel and preferably carried in the elevators.
6. Proper Use of Facilities:
● Breakfast hours are from 7:00 am to 10:00 am.
● The pool is open from 10am to 10pm.
● The restaurant is open for lunch from 12pm to 3pm and for dinner from 6pm to 8pm.
● Plates and cutlery are provided for our guests, please consult reception.
● The maximum height allowed for covered parking is 1.80m, and you must pay extra attention to the size of the car, where the angle reduces the height.
● Use facilities such as swimming pool and common areas in accordance with hotel rules.
● Do not remove towels or other items from rooms for use in common areas, subject to fine.
● Respect opening hours and maintain silence after 10:00 pm.
● It is not permitted to hang towels and belongings on the balconies, as there is a risk of falling.
7. Security and Values:
● The room key remains with the guest to keep valuables safe and the room will only be cleaned with the guest's permission.
● The hotel is not responsible for the loss or theft of personal items inside the rooms and common areas.
● At check-in, if you choose to park, you will be given an identification card so you can access the parking area.
our parking lot, this card must be returned at check-out.
8. Cleaning and Maintenance:
● Keep the room clean and in good condition.
● Whenever possible, reuse towels for sustainability purposes.
● Damage caused to the room or hotel property may result in additional costs as per the price list at reception.
● Use the trash cans to avoid the accumulation of trash in the parking lot and pool areas.
9. Food and Beverage Policy:
● Do not use glass or similar products around the pool, as you will be subject to a fine and pool maintenance costs in the event of broken glass.
● Consult our policy on food and drinks brought in from outside.
● Use designated dining areas and follow hotel restaurant rules.
● Hotel breakfast items must be consumed only in the Restaurant.
10. Privacy Policy:
● Respect the privacy of other guests and staff.
● Do not walk through areas accessible only to employees.
● Keep the fire escape clear and the doors closed.
● Do not take photos or record videos without consent.
11. Internet connection:
● Always try to use the closest Wi-Fi network to avoid network overloads.
● Use the Wi-Fi network responsibly and legally.
● Do not engage in illegal or harmful activities.
12. Check-out:
● To close your account, you can request it via WhatsApp (receipts and invoices too).
● You will need to wait a few minutes while staff checks out of your room.
● Please be sure to return your room keys, parking ID card and report any damage to the front desk.
By following these rules, you will help create a pleasant environment for all guests and ensure a memorable stay at our Hotel. If you need assistance or have any questions, our Guest Services team is ready to help.
Enjoy your stay!
Kind regards, The Canto do Atlântico Hotel Team
(13) 99690-7369
